Your customers already know something is wrong - do you?
I've spent 30 years in the gap between "what the business thinks is happening" and "what's actually happening to the customer"
I find where trust is leaking out of your business — and I fix it. No jargon, no away-days, no 40-slide deck. Just someone who treats a broken customer journey like a crime scene until every clue is accounted for.
Why Businesses Call Me.
Front Door Energy helps service-led businesses find the friction, fix the communication gaps and rebuild customer trust - without corporate jargon or overcomplicated systems.
The Audit - from £495
I go through your customer or patient journey end to end and tell you, in plain English, where the trust is leaking. No spin. Good or bad, I'll let you know.
The Fix - from £1,250
I rebuild the process, the paperwork, the training, the follow-up — whatever's actually broken — so it holds up under real pressure, not just on the day of an inspection.
The Partner - from £450/month
Ongoing support so the fix doesn't quietly unravel in six months once I'm not looking at it anymore, including social media.
Signs you already know you need this
- Your team is firefighting the same complaint, different customer, week after week.
- An audit or inspection is coming and you're not confident what it'll find.
- Customers are leaving quietly — no complaint, just gone — and nobody can say why.
- Your "process" lives in three people's heads and one spreadsheet nobody trusts.
- You've had a bad review, a compliance flag, or a near-miss, and you know it wasn't a one-off.
If any of that landed, you don't need convincing. You need someone to start pulling the thread.
[Let's talk about what's actually going on]
About Front Door Energy
I'm Louise. I fix the stuff nobody else wants to look at.
I'm a Yorkshire lass, and I don't do office politics. Never have. I care about one thing: how you treat people. If that makes some managers nervous, that's usually because I've just found the thing they'd rather I hadn't.
I've spent thirty years in the gap between "what the business thinks is happening" and "what's actually happening to the customer" — hospitality, e-commerce, education, and healthcare. Different industries, same pattern every time: good people, decent intentions, and systems quietly letting customers, patients or communities down while everyone's too busy to notice.
I notice. I'm neurodivergent, and I treat a messy process the way a detective treats a crime scene — every inconsistency gets pulled apart until I know exactly where it broke and why. Then I fix it. Here's what that's looked like in practice:
- Audited patient records at a healthcare clinic and found the majority didn't meet the standard needed to safely prescribe. Fixed the process, not just the file.
- Took a clinical compliance audit from a standing start to full compliance within three months.
- Named Customer Service Professional of the Year across the medicinal cannabis industry.
- Ran customer service, community and social media for a CBD business with a 10,000-strong customer community, keeping it at a 4.7 Trustpilot rating throughout — and built genuine brand relationships along the way, including with stunt performer Rick English (Batman, Mission Impossible).
- Took over a failing café and turned it into the top-rated restaurant on TripAdvisor in Scarborough — and kept it there for three years running — on service and word of mouth alone.
- Worked one-to-one with school refusers to bring attendance from near zero back up to full-time, through listening and guidance rather than enforcement.
I've done this inside a corporate structure and outside one, front of house and behind the scenes, with vulnerable families, brand partners and regulators all watching. The setting changes. The method doesn't.
Connect with Front Door Energy
Our base in Scarborough
Scarborough, United Kingdom
Email: hello@frontdoorenergy.co.uk